Service design is a critical area in modern business management and design. Good Services: How to Design Services That Work by Lou Downe is the first book to clearly articulate what constitutes a 'good' service and provides the essential principles for designing services that function effectively for users. This practical guide demystifies the elements that separate helpful services from frustrating ones, making it an indispensable resource for anyone involved in service delivery.

• Provides a clear, human-centered definition of “good service.”
• Offers practical insights bridging design, business, and customer experience.
• Articulates the real DNA of good services, moving beyond basic 'how-to-start' guides.
• Presents lessons applicable across various sectors.
• Serves as a foundational resource to build a common language around service quality within an organization.
• Praised as an essential reference for clarity and inspiration in service delivery thinking.

Authored by Lou Downe, this book focuses on the core mechanics of service quality. It describes the common elements within all services that determine whether they work well for users or not, making it a definitive new guide for practitioners and non-practitioners alike interested in improving service outcomes.

• Author: Lou Downe
• Binding: Paperback
• Edition: 1st Edition
• Language: English (Also listed with French)
• Publication Date: February 10, 2020
• Print Length: 224 pages
• ISBN-10: 9063695438
• ISBN-13: 978-9063695439
• Dimensions: 135 x 197 mm (Approx. 5.3 x 7.75 inches)
• Weight: 1.05 kg (1050g)

If you are a business leader, designer, or professional seeking a timeless guide to creating services that genuinely work for people, Good Services offers the foundational knowledge required for excellence in service design.